1. Choose your product
Select the appliance, security bundle, licence or renewal and add its exact SKU to your quote list. Download the request and email it to sales@fortinetrenewalhub.com. A download alone does not send an enquiry.
2. Manual compatibility and entitlement checks
Provide your organisation, country, model, serial number, manufacturer account email, current service and expiry date where relevant. We check SKU, term, eligibility and the intended coverage dates. Do not send account passwords or payment card details.
3. Written quote and delivery timeframe
Your quote confirms the exact product, total price, tax, term, coverage start/end dates where known, payment requirements and expected delivery timeframe. Timing is confirmed individually after manual checks. Ask us to resolve any discrepancy before accepting.
4. Acceptance and payment
Follow the payment instructions in your written quote. We confirm order acceptance in writing and clarify any outstanding information. Payment alone is not proof that a licence is active. This preview has no online payment facility.
5. Supplier processing
We submit the validated order for fulfilment. Manufacturer checks, incorrect device details, lapsed entitlements or account discrepancies can affect timing. If the agreed timeframe changes, we contact you with the reason, revised estimate and available options; your statutory rights are unaffected.
6. Digital delivery
We email the nominated contact with the licence code or registration document, or confirmation that an entitlement has been applied, depending on the product. Check your spam folder and verify the sender and order reference. Digital licences do not involve a parcel unless hardware is included.
7. Activate and verify your cover
Follow the supplied manufacturer instructions. Sign in through the official manufacturer portal, register or redeem as required, and verify the model, serial, service level and coverage dates. Keep the invoice and confirmation. A delivered email is not a guarantee that activation has completed.
If something is missing or incorrect
Email sales@fortinetrenewalhub.com with your order reference, SKU and a description of the issue. Do not share passwords or full licence keys in an initial enquiry. If a delivered entitlement differs from the accepted quote, we will investigate and arrange the appropriate correction, replacement or refund. Contact us if the quoted delivery timeframe has passed.
Hardware orders
Physical appliances have separate availability, dispatch estimates, carriage charges and delivery destinations confirmed in the quote. Inspect the parcel and report missing or damaged items promptly; this does not restrict statutory rights. The registered office is not an automatic returns destination—obtain return instructions first.