Contact forms, orders and customer tracking
Contact and renewal forms submit your name, email, company, licence or SKU, serial number, current cover, expiry, requested term and message to our secure website database. We use these details to handle your enquiry, prepare quotes and administer orders. Administrator access requires the configured email and password. Customers verify their email with a six-digit code, then provide their order number; both must match the order record. Internal staff notes are excluded from customer tracking. Administrator passwords are stored as salted hashes, and verification codes are stored as keyed hashes.
Website enquiries are saved before an email notification is submitted to sales@fortinetrenewalhub.com through our hosting mail service. If sending fails, the enquiry remains in the dashboard and an administrator can retry its pending notification. Customer verification codes expire after 10 minutes and can be used once. We keep hashed, short-lived connection identifiers and request counts for up to 15 minutes to limit abusive submissions and sign-in attempts.
Order, enquiry and transaction record retention must be finalised before customer launch, including appropriate accounting obligations and deletion procedures. Contact sales@fortinetrenewalhub.com with privacy queries.
Official Fortinet news feed
The homepage fetches public RSS feeds from feeds.fortinet.com when opened and every 30 minutes while open, or when you select Refresh. Your browser connects directly to that feed provider, which receives technical connection information such as your IP address. Requests omit cookies and credentials and send no referrer. We display plain-text headlines with links to the original Fortinet articles; we do not load feed tracking pixels, article HTML or embedded media. Selecting a headline opens the publisher’s website, where its privacy information applies.
Renewal matrix planner
The renewal matrix handles serial numbers, model, service, term, expiry and evidence labels in the current open page only. These entries are not stored persistently or sent to Fortinet by this application. Exporting creates a CSV on your device. Closing or reloading the page clears the matrix. Model, service, expiry and evidence are entered by you and are not independently verified. Links to the FortiCare portal open its own website; its privacy information applies there.
Controller and contact
Fortinet Renewal Hub is operated by RED LINE IT LTD, company number 17249935. Registered office: 128 City Road, London, EC1V 2NX, United Kingdom. RED LINE IT LTD is responsible for personal information it handles for this storefront. For privacy requests contact sales@fortinetrenewalhub.com.
What this preview does
Catalogue search runs in your browser. The quote list stores selected SKUs on your device. Renewal enquiries are submitted to our server and stored for our team as described above. Downloaded files remain on your device until you delete them.
When you email us
We receive the name, email, organisation, order requirements, device information and correspondence you choose to send. We use these to respond, check eligibility, prepare quotes, fulfil accepted orders and provide support. Pre-contract and contractual processing is used where applicable; legitimate interests support business correspondence, security and handling enquiries, subject to your rights. Legal obligations apply to relevant accounting and regulatory records. We do not ask for card details or account passwords by email.
Sharing and providers
Information needed to validate or fulfil an accepted licence order may be shared with the relevant manufacturer or distributor. This website uses 123 Reg hosting and its associated hosting infrastructure to store website enquiries, order records and necessary authentication sessions. Email messages are processed through the hosting mail service. Any subsequently connected payment service will process information needed for payment; no online payment gateway is currently enabled. The business must maintain appropriate provider agreements and document any applicable overseas transfer safeguards.
Retention and security
The quote list persists in local storage until you remove items or clear site data. Submitted renewal details are stored in our enquiries database; unsent values remain in the open page. Email correspondence and transaction records need a documented retention schedule based on enquiry needs, statutory duties and dispute periods; the exact schedule and service-provider retention remain to be confirmed before trading. We restrict access to business information and ask you to avoid unnecessary confidential data.
Your rights
Depending on the circumstances, you may have rights of access, correction, deletion, restriction, portability and objection, and withdrawal of consent where relied on. Contact sales@fortinetrenewalhub.com to exercise them; identity verification may be necessary. You can complain to the Information Commissioner’s Office. We do not use this application to make automated decisions with legal or similarly significant effects.
Marketing and updates
No advertising or analytics scripts have been added to this storefront. An enquiry is not consent to marketing. If marketing or new integrations are introduced, this notice and any required consent controls must be updated beforehand.